Order Summary


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Return and Exchange Policy

  • The product(s) bought in-store or online can be exchanged within 30 days of purchase, given that the original receipt is provided.
  • The product should be unused along with an intact price tag. 
  • Our staff will verify the product and the receipt; you can choose the product that you want to exchange it with.
  • Exchange is subjected to price adjustment i.e. the price at which the customer has bought the article would be considered for exchange. 
  • If the product was, however, delivered to you via our online store, you have to return it by sending in an email to our customer support center within 30 days of purchase, so that your query can be handled accordingly.
  • Images of the defected products need to be attached in the email that is to be sent to the customer care department. You will receive a verification call to ensure the exchange.
  • Exchange is only possible if the product(s) are found defected. The customer is required to contact the call center (+92-42-111-237-237) as soon as they receive the order. If found defective by the customer, a TCS or Call Courier rider will collect the product. Upon verification at our warehouse, a coupon of same price would be issued to the customer, which can be used to shop from our website. The entire procedure takes up to 7 business days.
  • You can also return the product by taking it to any TCS or Call Courier Store and call us on our UAN Number, so that the article can be taken to the warehouse. The pick-up charges are borne by the company. 
  • For products purchased online, we will provide you with a coupon that limits to the price of the product that you bought in the first place to compensate for it. You may use the coupon the next time you shop online with us. Please note that the coupon will be prone to expiry, so please make sure to use it before it expires. Coupon is valid after 15 days of issuance.
  • Sale product(s) are non-exchangeable.
  • Afsaneh does not entertain Cash Refunds in any case. 

Order Cancellation:

You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Afsaneh has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.

Orders can be cancelled at any time before the processing of the order. You will be provided with the information regarding the shipment via email once it has been shipped. Afsaneh has the authority to cancel your orders due to the following reasons:

  • Item is out of stock
  • Pricing errors
  • Credit card payment error

Personal Data:

We take complete responsibility for all the personal data that you provide us with, for instance, your name, address, email address, phone number, and date of birth, which are required at the time of the newsletter subscription or when you create your personal profile on our website for online shopping.

Personal information is required when you are signing up for our newsletter or making an order online. Afsaneh is not responsible for any of your personal information that you submit to third parties via Afsaneh’s website. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to carry out efficient service. 

Use of Information:

Afsaneh collects your personal information, i.e. your address, name, contact details, shipping address and credit/debit card billing address so as to proceed your order without any loopholes in the information. Your contact details are required for smooth operation of the shipping order, customer service and support.

We cannot remove your data when/if there is a legal storage requirement, such as the book keeping rules or when/if there is a legal ground to keep the data saved, such as an on-going contractual relationship. Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data. Lastly, we do not sell your personal data (provided by you to us) to third party marketing companies.

Cookies:

Afsaneh uses cookies to store information about the personal preferences of each visitor, to record specific information for each user, which pages the visitor previously visited and the products that the specific-user viewed. A website cookie is a file that is saved onto the website and on the user’s device in order to retrieve their subsequent visits to store personal preferences received via mobile browser or computer.

However, if you are not comfortable with the cookies experience, then you can simply erase the text files by clearing the browsing and session history. If you are still uncomfortable with the cookies experience, then you may disable them from your browser, using your specific browser’s options. Google uses your browser cookies on Afsaneh’s website to serve ads to each visitor of our website or to draw the visitors to Afsaneh’s website, as a third-party vendor.

Marketing Update:

We email our users who subscribe to our services on a regular basis. For example, we may use your email address to confirm your request, to send you notice of payments, information about changes to our products and services, and notices and other disclosures as required by law. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional.

However, we provide you the opportunity to exercise an opt-out choice if you do not want to receive other types of communication from us, such as emails or updates from us regarding new services and products offered on the websites. The opt-out choice may be exercised by ticking or un-ticking the appropriate box if such checkbox is available at the points where personal data is collected or by contacting our customer care center at customercare@afsaneh.pk or 111-237-237. We will process the un-subscription as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe is processed. You also may opt-out of receiving such emails by clicking on the ‘unsubscribe’ link within the text of the email.

By using the websites and providing your mobile phone number, you hereby consent to receive autodialed and/or pre-recorded telemarketing calls and text messages from or on behalf of us at the mobile number that you provide at sign-up. You understand that consent to receiving messages on your mobile device is not a condition of purchase and understand that message and data rates may apply. Additionally, should you choose to stop receiving such messages, you can contact us directly at customercare@afsaneh.pk

Your Rights:

You have all the rights to send us a request to reveal the data that we hold on you. Simply send us an email at (customercare@afsaneh.pk) to ask us to correct your information, remove irrelevant information, or to have it entirely removed. 

For further information regarding our privacy policies or the third-party privacy policies, kindly send us an email at (customercare@afsaneh.pk).

Terms & Conditions:

You ("End User" or "Buyer" or "Customer") are required to read and accept all of the terms and conditions laid down in this Terms and Conditions ("Terms and Conditions" or "Terms" or "Agreement") and the linked Privacy Policy, before you may use www.afsaneh.com.pk, hereinafter referred to as "Site" or "Afsaneh" or "Afsaneh Online Store" (referred to as "we" or "our" or "The Site") in this agreement). The Site allows you to browse, select and purchase Clothing ("Goods" or "Products" or "Services"). Afsaneh reserves the right to modify or update these Terms & Conditions without giving prior notice to you.

Purpose of Terms & Conditions:

Under these terms and conditions governs the relationship between you and Afsaneh, a textile company incorporated under The Companies Ordinance (enter year) of Pakistan and the (enter head office address) including the sale and supply of the products present in stores and online. For the purpose of these Terms & Conditions, the term acceptance will be verified upon your action of clicking on the check box and on the continue button that is provided on the registration page or other similar actions that implies your acceptance. If you do not agree or comply with one or any of the Terms & Conditions, then you may discontinue use at any point.

Acceptance of Terms & Conditions:

It is vital for you to keep yourself updated with any amendments in these Terms & Conditions. If any amendment should be made without prior notice, you can verify the updated Terms & Conditions through the posts present on the website. The revised version of the Terms & Conditions will be effective from the time they are posted on the website. Furthermore, the software and content present on the website are solely present to provide the customer with better shopping resource.

Other than shopping, the website is not meant to be used for reproduction, modification, distribution, display, republication of the data present on the site is strictly prohibited. The software and data present on the website is the property of Afsaneh, or its suppliers and is protected by Pakistan and the international copyright laws. The website and the company does not take any responsibility for the services and the products delivered to you by third-party vendors. 

Payment Policy:

Cash On Delivery:

Cash on Delivery (COD) orders has to go through a fraud status check before the order is confirmed. If any of the provided information is found to be incorrect/missing, the order will be automatically cancelled. The payment will be collected from the provided shipping address on all cash on delivery orders. Afsaneh utilizes the services of TCS & Call Courier for delivery purposes. Therefore, according to the policies of TCS & Call Courier, online orders up to maximum 25,000 PKR will be accepted. Furthermore, the customer should ensure that the payment should be ready before the rider arrives to deliver the order. In case of any remaining balance, the TCS & Call Courier rider or Afsaneh will not be responsible. Consequently, make sure to keep the exact amount ready after you receive the SMS of your dispatched orders.

International orders:

The international delivery charges are borne by the customer. The shipping charges will be applicable as per the weight of the product(s) ordered. DHL services will be utilized for international order delivery. Other customs and duty taxes will be borne by the customer, if applicable. Shipping charges will be concluded according to the order placed and it differs from country to country. The date and time of delivery are displayed at the checkout page once you are done with the order placement. Once the online payment is processed and confirmed, the order is dispatched from the warehouse for shipment. The standard delivery time for international orders is 5 - 7 business days. Cash on delivery is accessible all over Pakistan on orders above (enter amount). COD is not applicable on international deliveries.

Credit Card Payments:

Please take note of the fact that payments made through credit cards require a few days to be processed mainly depending on the condition and positioning at the bank’s end, focusing on the information provided by the customer. Once the payment is confirmed, the order is dispatched from the warehouse